TSA does not equal customer service

As a person who works for the federal government I have always worked to ensure the public and customers if the agencies I worked for got my best service. 

I guess the TSA doesn’t care. As a taxpayer and a person who travels we are paying them to ensure we are secure on airplanes. We also should expect to get through security with the least amount of inconvenience. 

But it that is not what’s happening at Denver International Airport. 

I usually take the bridge to Concourse A. It more convenient than the other security checkpoints and always much faster. 

But on a busy Saturday evening travel night they closed the bridge at 5:45 pm. 

Look at the people waiting to get through security.  

There is no excuse for an entity to treat taxpayers and travelers who pay for this service to be treated this way. 

Oh, more than half the people on the train got off at the A concourse. This shows that the traffic justified keeping it open. 

The A concourse was designed for a majority of the people go over the bridge, not use the train. It is something that should be looked at.

I know people complain about the TSA all the time, but something needs to be done on how they serve travelers. There is a way they can secure flights while ensuring people aren’t inconvenienced. 

 

 

I don’t know what to think of TSA

I just don’t know what to think of the transportation security administration. I travel a fair bit and have run into some nice agents who’ve been helpful, but more than not I’ve run into those that aren’t nice at all. Today was one of those days.
As I mentioned I travel a fair bit and I never take off my belt to go through security. Today a TSA agent was yelling at me to take off my belt before going through the metal detector.

I’ve never taken it off before, it’s never set off the alarm. Why do I have to take it off?

The only thing I can think of it is the security theater of the TSA. While we haven’t had an attack since they were formed, the process we go through is nothing more than a show.

If we are going to have security, let’s get serious about it. Otherwise let’s stop the show.

Don’t put two iPads in one bag …

Well don’t try to travel with two iPads and expect TSA not to freak out if you leave them in your bag. I did that tonight and they had to send my bag back through with those removed.
I usually just travel with one iPad for work but in this trip I have our family iPad also because the kids and I are heading out on a spring break trip. I need the one iPad for me and the other one to keep the kids entertained.

Well when I put my bag through they couldn’t see through it even though you don’t usually need to take it out.

The TSA agent was nice and got them through the scanner again and there were no problems.

I guess on our way back I need to pull them out so we don’t have any delays.

A rude TSA Worker

This morning I experienced the most unprofessional TSA employee of all my travel experiences.
Now let me begin by saying that all the TSA employees I have previously encountered have been professional and have good dealings.

This incident didn’t happen to me, but to one person in front of me and a person behind me in line.

The first person got lectured about not meeting the new name requirements. The agent said, “I can stamp this void and send you back to the counter.” That is just rude.

The second person laid their documents down on the table before he was ready and the agent stopped and said, “pick those up.” Then the guy picked them up and said sorry I was just trying to make things easier.

The next thing out of the agents mouth just shocked me. “I don’t come dump paper on your desk do I?”

That is not what the traveler was trying to do. The traveler then said something else, I didn’t think it was a big deal, and the TSA agent said, “Do you want to go to the back of the line?”

That is just an abuse of power. Just bad.

After going through the security, the traveler got a card to send in a letter of complaint. The TSA agent then comes up to the supervisor wanting to know what the guy was complaining about and then proceeds to complain about the traveler.

I work in public affairs and communication with the public is essential to have support and understanding. Bad employees like this give the TSA and other federal employees a bad name.