I recently just traveled for work to Washington, DC, and stayed at the Key Bridge Marriott. I had heard some good things and like its location near Georgetown and was looking at staying someplace new. But I was soon disappointed.
I had a corner room with a good view, one of my windows looking at the buildings of Rosslyn, VA, and windows looking across the Potomac towards Washington, DC. But this view soon disappeared because as soon as I turned the heat on, the windows fogged up with condensation and I couldn’t see anything. And the two windows leaked cold air like they were open.
The problem was that the fan that is supposed to exhaust the humid air from the bathroom, didn’t really work too well. The moisture just hung out in the room. The only way to clear the windows was to run the air conditioner while I was gone during the day. But as soon as I returned and turn the heat on, the windows fogged up.
The Key Bridge Marriott needs to get with it and improve the circulation in their hotel. Until they do, I wouldn’t recommend staying here. There are many other places to stay in Washington, DC, that provide a better room and service.
United Airlines used to be one of the premier airlines in the country. But with the struggles and their money problems they have lost the focus of who they should be concentrating on, the customers.
On Friday night I had a flight back from Washington, DC, National Airport. It was raining in Washington, DC, but that should not have been a problem. But, United was flying a 757 and they had problems landing at National Airport. In fact, he tried three times to land and couldn’t manage to put it down. He had to go to Dulles Airport to get more fuel and then try and return. Well after all-of-that, we were about three hours late.
The customer service people did not feed us much information. Just that they tried to land three times and that we would be late. We were already an hour late and they were still saying that we were on-time on their website. They finally updated the time, but they never announced more information until it was on the ground.
But did United provide us with anything for being three hours late? NO! The reason was that it was weather. They could have provided a complimentary beverages or given us meal vouchers, but no. I felt bad for all of those who missed connections. At least United had rescheduled their flights and it looked like they were giving hotel vouchers. But for those whose flight ended in Denver, they got nothin.
All of the passengers were really frustrated. Giving someone a free beer or glass of wine would have gone a long way to making friends. But in this new world, they could give a crap about their passengers. How many are they going to lose because of this. Get a clue United!