United Airlines used to be one of the premier airlines in the country. But with the struggles and their money problems they have lost the focus of who they should be concentrating on, the customers.
On Friday night I had a flight back from Washington, DC, National Airport. It was raining in Washington, DC, but that should not have been a problem. But, United was flying a 757 and they had problems landing at National Airport. In fact, he tried three times to land and couldn’t manage to put it down. He had to go to Dulles Airport to get more fuel and then try and return. Well after all-of-that, we were about three hours late.
The customer service people did not feed us much information. Just that they tried to land three times and that we would be late. We were already an hour late and they were still saying that we were on-time on their website. They finally updated the time, but they never announced more information until it was on the ground.
But did United provide us with anything for being three hours late? NO! The reason was that it was weather. They could have provided a complimentary beverages or given us meal vouchers, but no. I felt bad for all of those who missed connections. At least United had rescheduled their flights and it looked like they were giving hotel vouchers. But for those whose flight ended in Denver, they got nothin.
All of the passengers were really frustrated. Giving someone a free beer or glass of wine would have gone a long way to making friends. But in this new world, they could give a crap about their passengers. How many are they going to lose because of this. Get a clue United!