United Airlines used to be one of the premier airlines in the country. But with the struggles and their money problems they have lost the focus of who they should be concentrating on, the customers.
On Friday night I had a flight back from Washington, DC, National Airport. It was raining in Washington, DC, but that should not have been a problem. But, United was flying a 757 and they had problems landing at National Airport. In fact, he tried three times to land and couldn’t manage to put it down. He had to go to Dulles Airport to get more fuel and then try and return. Well after all-of-that, we were about three hours late.
The customer service people did not feed us much information. Just that they tried to land three times and that we would be late. We were already an hour late and they were still saying that we were on-time on their website. They finally updated the time, but they never announced more information until it was on the ground.
But did United provide us with anything for being three hours late? NO! The reason was that it was weather. They could have provided a complimentary beverages or given us meal vouchers, but no. I felt bad for all of those who missed connections. At least United had rescheduled their flights and it looked like they were giving hotel vouchers. But for those whose flight ended in Denver, they got nothin.
All of the passengers were really frustrated. Giving someone a free beer or glass of wine would have gone a long way to making friends. But in this new world, they could give a crap about their passengers. How many are they going to lose because of this. Get a clue United!
For those of you who like gadgets, but get in trouble with your spouse when you buy them, might want to consider checking out CNET’s new review entitled “Fully whipped 2.0: Top products with high wife acceptance factor“.
I personally like the Slingbox. Maybe my wife would have some time to keep up with her shows when she travels. When she is at home, we are all too busy with kids and housework to try and keep up. But I think that she would like the IPod Nano so she has more music to listen to as she drives around for her job.
This is also a good article to get some good gift ideas.
Well, it took quite a bit to install the new IE7. But just as hard as it was to install IE7, it was just as easy to install Firefox 2.0. All you need to do is to go to GetFirefox.com and download it. Once it downloads, in a few minutes, just open it up and it installs quickly. No closing your browser or having to reboot, like in IE7. It is quick, easy, and painless.
The visuals are updated and more polished. The interface is better and more intuitive.
As you can see from my IE7 post, it was a difficult install and took quite a bit to get it set up and running appropriately. Firefox 2.0 was completely different and a breeze. You can’t go wrong in installing Firefox 2.0.
If you don’t believe me, you can read a review on CNET and see their review, they made it their Editor’s Choice. Overall, it is being well received. See those blog posts that have been cataloged by Technorati.
I am in Washington, DC, for work this week and even though it is tough to be away from the family, it is nice to be able to go out to some nice restaurants and have a nice relaxing dinner without kids screaming throughout the meal.
One of the treats I enjoy is to go to Clyde’s in Georgetown and have crab cakes. Nothing beats these yummy lumps of crab. It was served with green beans and a mixture of cubed red potatoes, cubed sweet potatotes, and green peppers. It was a wonderful dinner. Also, nothing beat the desert. It was Griddled Pear Gingerbread with Vanilla Ice Cream with Caramel Sauce. Mmmmm!
If you are in DC, this is one of the restaurants that I would recommend to visit. It is located in the heart of Georgetown on M Street, just west of Wisconsin.
To view the video on YouTube, go to: http://youtube.com/watch?v=iYhCn0jf46U. This is an amazing video and promotion for Dove. It is amazing what they can do with make-up and computers.
Let me preface this by saying that I am a user of Mozilla’s Firefox. I think that it is the best thing out there right now.But as a web designer I wanted to see how it would display my pages and I was also a little curious. Who doesn’t want to see what is out there and I like trying new computer programs.
I first read a review of IE7 on CNET. It was pretty straightforward, but critical that IE7 didn’t go far enough to catch up to upcoming versions of Firefox and Opera.
I next went to the Microsoft site and went through their little guided tour and then tried to watch an online video on how IE7 made this person’s life better. What a waste of time. It is the stupidest video I have ever seen to try and promote a browser.
I even used the “higher resolution” one and it was like I was in the world of dial-up again. Microsoft, if you want to promote your products, get better advertising and better quality online videos!
Installation is another issue. Microsoft wants you to disable your virus software and your spyware software. And after installation is complete, you need to restart your computer. What a pain. Firefox does not ask you to do any of this.
I did have a problem one my computer rebooted though. The set up screen that pops up to help you set up the anti-phishing and search engine locked up and caused me to have to do a ctl-alt-del and end the program and then restart the program. I was able to manually do this once I restarted.
I have to say that I agree with the CNET review of IE7. It is an improvement over IE6, especially the tabbed browsing. But it still lags behind Firefox. The user interface is different and will take some learning and getting used to.
Overall, IE7 is an improvement, but it has a long way to go for me to start using it as my every day browser. Also, there has already been some minor isssues found in IE7 already. Go figure, a security bug in Internet Explorer.
It will be interesting to see what Firefox 2.0 is like when it comes out. The RC is now up to RC3 and is getting good reviews. More later on what I think of Firefox 2.0 when it comes out next month.
The Denver Post has updated their website. It looks a lot better and is easier to navigate. The information is just right there.
The only issue that I have is the top part of the pages, except for the home page, has a banner ad. Something that I have to look at before getting to the content.
I understand the need to have advertising on a site (I have it on this site), but it needs to be subtle and not the first thing that people see on top of the website. The way I use the website and usability studies show that people look upper left first and then go right. With this design, people see the ad first and then the content.
Not what I am looking for from a news website.
A good start Denver Post. But get rid of the ad on the top of the page.
See my comment that I left on their page.
The trouble with having a similar domain name to a big name website. In a story covered in Reuters, “Utube web site swamped with YouTube fans,” people seeking YouTube have been swamping the site Utube, a tubes and pipes supplier.
According to the article, the Utube site owner said he was offered $1 million for the domain name from YouTube, but he declined, hoping for $2.5 to $3 million. YouTube denied that it was offering anything for the site and it wouldn’t do that.
Amazing what trouble a company or business can run into with a similar domain name. Good luck Utube.
For the last couple of years, the city of Westminster, Colorado, has been overcharging homeowner’s associations for water. They are supposed to charge them the residential rate, but they were charging them $.50 more a 1,000 gallons or the commercial rate.
This does not seem like much, but after a while it adds up. Homeowner’s associations mostly use their water to irrigate their parks and common areas, plus pools.
But it gets worse. Once the city was made aware of the problem, they didn’t stop charging associations for over six months. Still taking their money to pad their coffers. They now owe my homeowner’s association over $30,000 and we are not alone. There are several homeowner’s associations that are owed more than we are. Because of these over charges, are homeowner’s association is now in the black.
The City does not know what to do. They just struggled through a difficult budget negotiation for a city budget, struggling to balance the budget. Now they must come up with some sort of compensation for these homeowners associations.
It just does not seem responsible or professional for this to happen. Especially since they are not responding to questions of their own residents.
I guess John Dvorak got this wrong on this weeks Twit episode when he said this was a totally false story. According to Google’s news release, they are going to acquire for $1.65 billion. It will combine the leading web video site (YouTube) with one video site that was really substandard (Google). The good news is that YouTube will operate independently, but we will still be stuck with Google Video.
There could be some sticking points. The main one will be the use of copyrighted material on YouTube. According to the Wall Street Journal’s announcement of this partnership, YouTube signed a partnership with CBS and Google announced a partnership with Sony BMG Music Entertainment to have music videos online at no charge.
It will be interested to see what happens with this and if Google can make it work. They certainly have the money behind them.