Please fly Frontier Airlines.
This airline provides great service, to great locations, and it is a pleasant airline to fly. I enjoy them over any other airline that flies in-and-out of Denver.
I will do whatever I can to fly them. For example, I had a conference in Maryland and instead of flying into BWI, I fly into Washington National. I just did not want to fly United.
For those of you who don’t know, Frontier recently declared Chapter 11 bankruptcy. Their credit card processor wanted to keep a larger percentage of money from credit card purchases that people used for advance reservations.
This would have significantly reduced their liquidity to operate in the coming months. So to protect that liquidity, they declared Chapter 11 to reorganize.
As mentioned earlier, I fly Frontier Airlines a lot. There is a lot of competition in Denver from United and Southwest. But those airlines’ service does not add up to the friendly service I get at Frontier Airlines. It is quite an experience and having TV on flights is a plus.
Fly Frontier Airlines and help out this hometown, homegrown, and pleasant airline.
Mile High Soapbox 
Not only do they hate their customers, but they hate their own employees.
When they say 45 minutes, they mean 45 minutes. They close the flight and put you on standby for the next flight. The lady at the check-in counter was having a bad day already at 6:30AM. She was rude and in a bad mood.
Even though I made it to the gate with 15 minutes before the flight was scheduled to leave, I was denied boarding along with an employee and his family. The employee had some of his family aboard, but the best the gate crew offered was to get a message to them advising that their family had been left behind 15 minutes prior to departure.
The sweaty gate agent’s response was that “he wasn’t going to have a ramp delay”. This tells me that Frontier Airlines has given him improper incentive. Their ‘on-time’ departure, which is often missed (at least 5% of the time), is more important than customer satisfaction. The employee who was left behind was complaining loudly to his family and stated that “Even though I work for Frontier, I never fly them. This is why”. He went on, but I won’t belabor the details here. The gate agents wouldn’t let the employee and his family pass.
As for Frontier Airlines’ gate crew: I can tolerate ignorant people and I can tolerate rude people, combine the two with a dash of apathy and you have a intolerable result.
Frontier Airlines’ customer service is in the red as are their books. It’s too bad that the toxicity is increasing throughout their organization. I used to like Frontier, but I am done with them. I wish I had paid the extra $100 for the United Airlines flight. Even though they’re not perfect, at least they suck less.
The true measure of anything is performance when things go wrong. Frontier fell down this day.
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Thanks for the comment.
I haven’t experienced that with Frontier Airlines. I have always good experience. But I guess that there is always something that goes wrong.
I have had worse experience on United and American. I won’t fly either of them unless work makes me do it. They are that bad.
I am wondering if Southwest will be the only option for a good experience. But for me, I would rather fly Frontier than Southwest. I like have a seat waiting for me, then the mad rush there is at Southwest.
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I have not had any negative experiences with Frontier. I have had negative experiences with other airlines, one being Southwest. I do not like being part of a cattle call nor being jammed into a too small seat. Frontier has always been courteous, rarely delayed except for weather, and have enough room for my 6’3′ bod. I have had problems with United and with Delta on several occasions but only one with Frontier–not posting miles to my account–though Frontier is working to resolve the problem. I will continue to fly Frontier.
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I have no pity for the airlines any more, LET THEM FAIL. With Frontier implementing so many fees, and now the Standby fee, they are no different than United or American, they should just change their name now.
On a recent flight out of Chicago Frontier wanted to charge me $200+ to change to an earlier flight which only had 60 passengers on board (lets not forget the $35 baggage fee I payed on top of that). I decided to save money and stayed with my later flight which was PACKED to the gills, I think it was even over booked. Instead of letting passengers on an earlier flight with room and opening up a slot for a potential future passenger on the later flight; Frontier would rather loose the future business (Must of hired marketing people from United).
If they fail they deserve it.
I moved to Southwest Airlines, there is really no difference in service between Southwest and Frontier (Now I think Southwest is a little better). Additionally their aircraft is just as comfortable (see seatguru.com for legroom info)and for less hassle and fees I will deal with their cattle line!
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I like Frontier. Their personnel are courteous, arrange transportation to and from the gate for my wife who has difficulty walking. The seats have enough room for my 6’3′ frame and leg room to keep the cramps away. The snacks are better than average and the TV makes the cross country flights pass more quickly. The in-flight cabin crew are most helpful. No complaints.
Tied up on the taxiway got us in late but Frontier held the connecting flight for my delayed flight and another held up bu weather in Atlanta.
I will definitely fly Frontier to as many destinations as possible.
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At the beginning of this month, I purchased a $300 ticket for a meeting that was unfortunately cancelled at the last minute. I had to put my ticket on hold to use at a later date. So I called the reservation line today in hopes to cash in my ticket. I was told when I put a hold on the ticket that the change fee would be $150 plus the cost of the difference in fares. The new ticket was $150 and I figured that the $150 would come out of the $300 that I already gave them, and therefore I wouldn’t have to give the anymore money. Boy was I ever wrong. I was told that the change fee ($150) was separate and independent of the $300 that I had already paid them and in addition, I had to forfeit whatever I didn’t use of the credit. So, to sum up…they were asking me to pay $450 for a $150 ticket. In other words, they wanted me to pay for the $150 ticket out of my own pocket and let them keep the $300 that I had already paid to them. Is this not insane to anyone else? And to top it off, I had the WORST experience with customer service that I have ever encountered. Not one, but two customer service representatives proceeded to scream at me. I cannot believe that these people get paid to treat customers like garbage. The representatives are argumentative and unwilling to even listen to my concerns. One guy kept interrupting me (and shouting airline bulls*^% policy at me) and I couldn’t get a word in even if I wanted to. If you want to have a pleasant flying experience, then please stay far away from Frontier Airlines. This is also one of the worst airlines for nickle and diming its customers and furry animals on the tail of the planes will not fix this. They deserve to be bankrupt.
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Kat I am real sorry you had a bad experience. I would suggest that you call back and speak with someone again.
I just have not experienced anything bad with Frontier. They have always been real helpful.
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I needed to go to Denver for a job interview and thought I’d use Frontier for the first time, as I’d heard good things about them and I wanted to try them out as a possible secondary carrier in and out of DIA.
I completed my business in Denver and got to the airport at noon the next day with the hope that I’d be able to catch an earlier flight back than the 7PM flight I had booked.
At the counter the agent told me that they had lots of seats available on the next flight out. She also told me that they had a “strict policy of not offering standby seats anymore”. She stated that if I had originally purchased a ticket priced only $20 more, I would not have to pay the $50 additional penalty fee necessary to board an earlier flight.
For those that don’t know, Frontier has 3 tiers of ticket prices (not 3 levels of service though; there is no business class or first class, just three levels of ticket pricing).
I tried to reason with the agent by saying that the flight in on a Tuesday was a $108 fare and the Wednesday flight out was a $333 fare, so there had to be a bit of “wiggle room” built into that $333 fare without her having to charge me any sort of additional surcharge.
She told me that corporate was watching the agents closely for adjustments to tickets without the additional charges, and that they were required to enter a lengthy justification into the computer system whenever the situation warranted a ticket adjustment with no fee being charged.
I asked her if it would not be worth a few minutes of her time to enter in the information in order to save or gain a new customer. She indicated she would not. I asked for a supervisor and she told me that the supervisor was busy and that it might be some time before she could come to the desk. I told her I had 7 hours to wait.
Five minutes later the supervisor came to the ticket counter and I explained the situation again to her. The supervisor told me that she would not be able to assist me. She told me that Wednesday was a heavy travel day for people getting a jump on the weekend. I almost burst out laughing at that one, but I kept my composure as I questioned her about that, and she reaffirmed her statement.
I told her that I was a United Airlines 1K Elite member, and a Southwest Airlines A-List member and that this was the first time I was flying Frontier, and the reason that I had chosen Frontier was that if I accepted the position in Denver I would shift my Southwest business over to Frontier, as Frontier and United are the two dominant carriers at DIA. She reaffirmed that there was nothing that she could (or would) do for me, and that I would not be able to be placed on an earlier departure and would just have to wait in the terminal for 7 hours until my flight took off.
Shortly thereafter, I was at the gate and I asked the gate agent if it would be possible to get on the next departure. He stated that without paying the fee, there would be no way to depart earlier. He indicated that he was “very low on the food chain” and did not have that option available to him. I thanked him for his explanation and concern and called the 800 customer service number.
The person I spoke with at customer service told me the fee was actually $75, not $50, and that the ticket agent and supervisor had misspoken. She reiterated that she would not be able to get me on one of the earlier flights based on my $333 ticket price.
At that point I told the customer service person that I was considering a position as National Sales Manager with a hi-tech company in Denver and that I would be traveling to 6 trade shows, 3 conferences and a few awards shows per year, in addition to regular weekly national travel. Each of these events would require from 3-20 of my staff to travel to these events as well, and I told her that if any staff were to travel with me I would instruct my travel department to never, ever book myself or staff traveling with me on Frontier. She expressed regret, but refused to book my on an earlier flight.
After sitting for a few hours watching the minutes go by, at the adjoining gate I heard a gate agent page for “standby passenger Betty XXX…” I thought that Frontier didn’t have a standby policy, or that’s what I was told just a while ago. Hmmm….
All conversations were conducted in the most professional manner, with no snide comments, raised voice or any other reason for the people I dealt with to be upset with my conduct.
Frontier’s attitude suggests that they think they are the only carrier that people have to choose from; I can assure them that this is not the case. It is hard to imagine that a carrier would have a policy in place that allows (or encourages) the point people working directly with the public to willingly let a potential high revenue customer walk away feeling like they have not been treated fairly. One can only hope that the manager that OK’d this policy will be fired at some point for thinking that the money they make with this policy offsets the loss of customer goodwill. It certainly is short-term thinking and not in the long-term interests of the company.
I’ll stick with United and Southwest, and never again fly Frontier.
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cabeachguy,I don’t blame you. That is not a good policy but I have experienced that policy with other airlines. It used to be if you showed up early and they had space they would get you on, but that has changed the last couple of years.
Frontier allows you to standby if you purchase one of the higher tiers or if you are one of their premier members.
Hopefully they will read this.
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